Welcome to Dreamy Cake Studio Ltd!
This website, along with all the information and services it provides, is offered to you by Dreamy Cake Studio Ltd, a company registered in England and Wales (Company No. 16145675). By visiting our website and placing an order, you agree to abide by the terms and conditions outlined here.
We encourage you to read these Terms and Conditions carefully before using our website. By continuing to browse or interact with the site, you confirm your acceptance of these terms. If you do not agree with any part of these terms, we kindly ask that you refrain from using the website or our services.
Dreamy Cake Studio Ltd reserves the right to revise these terms at any time by updating this page. Changes take effect immediately upon posting, and by continuing to use the website, you agree to any updates.
Deposits and Payments
- To secure your order and the agreed pick-up or delivery date, a 50% non-refundable deposit is required at the time of booking.
- The remaining balance must be paid in full prior to the pick-up or delivery of your order. Payments can be made via bank transfer, cash, or other agreed-upon methods.
- If the deposit is not paid within 48 hours of receiving the invoice, the date may no longer be available, and the order will not be processed.
- Quotes for bespoke cakes will be provided after discussing and finalizing all details.
Delivery and Pick-Up
- Orders can be picked up at a pre-agreed time. Please ensure you arrive on time to avoid delays.
- Delivery is available to Huntingdon, Peterborough, Cambridge, and nearby areas. Delivery fees are assessed individually based on location and time.
- Delivery must be pre-arranged at least 10 days in advance, and any changes to delivery must be communicated promptly.
- Once an order is picked up or delivered, Dreamy Cake Studio Ltd is no longer responsible for any damage caused to the product.
Order Modifications
- Flavor changes for bespoke cakes can be made up to 1 week before the pick-up or delivery date.
- Design changes for bespoke cakes must be requested at least 2 weeks prior to the pick-up or delivery date.
- Agreed pick-up or delivery dates may be rescheduled depending on availability.
- Any additional charges for modifications will be communicated and must be agreed upon before changes are made.
Cancellations and Refunds
- Deposits are non-refundable under all circumstances, as they secure your booking.
- Cancellations made within 2 weeks of the scheduled pick-up or delivery date require full payment.
- Cancellations for cupcakes, cookies, and smaller treats can be made up to 1 week before the agreed date.
- Refunds for cancellations due to exceptional circumstances may be considered at the sole discretion of Dreamy Cake Studio Ltd.
Allergies and Dietary Information
We operate from a home kitchen that handles common allergens, including gluten, eggs, milk, nuts, and soya. While every effort is made to reduce cross-contamination, we cannot guarantee allergen-free products.
Customers are responsible for informing us of any allergies or dietary restrictions when placing their order. Dreamy Cake Studio Ltd cannot be held liable for any adverse reactions caused by allergens.
Contact Information
For any queries, please contact us at info@dreamycakestudio.co.uk or call us at +44 7510 837225.